Move Analysis of E-commerce Customer Service Webchat Exchange

[Sponsored Article]  Texting, common in social media, is fast becoming the norm in the workplace. For example, webchat for customer service is becoming increasingly favoured in the contact centre industry. Businesses predicted a few years back that this form of customer service would soon supersede telephonic support for sales and customer support, and this is increasingly the case.  Webchat for customer service is, however, faced with challenges in terms of quality, particularly in…

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