AIB ‘sorry’ as ATM withdrawal problems continue

//AIB ‘sorry’ as ATM withdrawal problems continue

AIB ‘sorry’ as ATM withdrawal problems continue

Allied Irish Bank has said work is continuing to fix problems some of its customers may have encountered over the past couple of days, as they tried to withdraw cash using debit cards at ATMs belonging to other banks.

Customers later had problems at AIB’s own ATMs because they were mistakenly registered as over their daily limit.

Problems initially arose for AIB on Friday afternoon when customers encountered difficulties withdrawing cash from ATM machines not belonging to the bank.

The bank said on Friday evening that those problems were resolved, but they re-emerged yesterday and extended to AIB’s own ATM machines.

Customers who had tried unsuccessfully to withdraw money from non AIB-machines were mistakenly registered as over their daily limit and so had issues when they subsequently tried to withdraw cash from machines belonging to AIB.

In a statement, AIB said customers’ €600 ATM daily withdrawal limit was reset at midnight.

AIB has apologised to its customers for the inconvenience and has said it will continue to investigate the issue.

It is not known how many customers were affected over the past two days.

The bank has said the problem was caused by an issue with a third party service provider.

AIB credit cards as well as all transactions online and at point of sale terminals were not affected.               

RTÉ News – News Headlines

By | 2013-12-22T10:59:07+00:00 December 22nd, 2013|Headlines|0 Comments